Complaints Handling
Complaints Handling
If you are not satisfied with a product or service from zillionnova, we want to hear from you and resolve it quickly.
How to Contact Us
Email: zillionnova.shop@gmail.com
Phone: +923-47891-3633
Please include your order number, name and a short description of the issue.
Our Process
- We acknowledge your complaint within [1 business day].
- We investigate and may ask for photos or more details.
- We resolve the complaint or offer a solution within [7 business days] of receiving it.
If you are not happy with the outcome, reply to our email and ask for escalation.