Refund, Returns and Exchange Policy

Refund, Returns and Exchange Policy

Returns

You may request a return within 7 days of delivery if the item is unused and in original condition and packaging. Email zillionnova.shop@gmail.com with your order number to start a return.

Damaged or Wrong Items

If you receive a damaged, defective or incorrect item, contact us within 7 days of delivery with photos. We will replace it or refund you.

Exchanges

We offer exchanges for size, colour or variant subject to availability. Contact us within 7 days of delivery.

Refunds

Once we receive and inspect your return, we notify you of approval. Approved refunds are issued to the original payment method within 10 days. The $18 shipping charge is non-refundable unless the item was faulty or incorrect.

Return Shipping

[Customer / zillionnova] pays return shipping unless the item was damaged, defective or incorrect.